HELP CENTER

Frequently Asked Questions

Here are some answers to popular questions about our brand and products. Looking to get in touch or have other questions not listed? Contact us here

  • Finding the right size snowboard for you can be confusing and complicated. The range of possibilities can make it challenging to get a good general idea of what to look for. In general, a good starting point to look for in board height can be from your collar bones to the top of your nose, however the specific details for each model of snowboard might change a general recommendation for a few reasons! In general, a good starting point to look for in board height can be from your collar bones to the top of your nose. We encourage you to reach out to us for more detailed and specific recommendations per model, however, you can begin by reviewing our the size guide on each snowboard's page.

  • Niche does not have 3D bases, so standard stone/base grinds are perfectly safe to have a shop perform.

  • All our boards come with a standard factory wax/tune and are ready to ride right out of the box!

  • The easiest boards for beginners among the Niche lineup are the Wraith and Minx. These models are flat or nearly flat camber, which makes them less likely to catch an edge. They are soft and easy to initiate turns with, and they are true twins, making directionality a bit more fluid as you learn. Anyone can learn to ride on any snowboard, however these features/specifications make the learning curve a little less challenging!

  • The standard factory edge tune is around 90° so you are able to fine tune as you prefer! Traction bumps do not require anything special; they are a natural part of the curvature of the sidecut itself.

  • Yes! We Recommend checking out Spiral Wax Co. (super eco-friendly) and Booger Red’s Wax (black-owned business).

  • Reference stance is the stance location that the dimensions of a given model/size board are designed around. Generally speaking for our boards, this is the center point inside the insert packs. With your bindings set on the Reference Stance you are positioned with the intended stance setback relative to the effective edge. If you prefer a narrower or wider stance than the Reference Stance, you must move each binding in or out the same amount of holes.

  • Sometimes, yes! Feel free to reach out and let us know what you're interested in, and we can let you know if a re-release is planned for a future serial production run.

Warranty & Repair

  • Niche Snowboards warrants the original purchaser of new and unused Niche Snowboard to be free of defects in material and workmanship for a period of two years from the date of initial purchase. A manufacturing defect would be a non impact-induced delamination. Impact damage is not categorized as a manufacturing defect. For instance, if you were charging hard one day and accidentally ran the nose of your board into a tree and it snapped, that would be considered as impact damage and would not be covered under our warranty, as it was not broken due to a defect in its production.

    • 2-YR Warranty from the date of purchase.
    • Products produced prior to winter 2020 will be not eligible for warranty
    • The validity of a manufacturer’s defect will be determined for approval by Niche Snowboards sole discretion.
    • Niche Snowboard only obligation shall be to repair or replace the defective snowboard.
    • The warranty applies only to product purchased from Nichesnowboards.com or an authorized Niche dealer.
    • Niche snowboards will not be responsible for any costs, losses or damages incurred as a result of loss of use of this product.
    • The original warranty is non-transferable to second owner or other persons.
    • Normal wear and tear
    • Nose dives, nose breaks
    • Misuse, abuse, or neglect
    • Improper mounting or adjusting bindings.
    • Impact from riding on non-snow surfaces i.e. rocks, rails, stairs etc.
    • Damage caused by anything other than manufacturing defects.
    • Buying a board from a gear exchange / private individual makes warranty null and void

  • Email us at warranty@nichesnowboards.com and include all the following information and pictures:

    • Product model name and year
    • Size
    • Serial number
    • Photo of serial number,
    • Photos of the issue you are referencing
    • Proof of purchase

    As long as you're honest, we're always willing to help how we can.

Returns & Refunds

  • All snowboards and apparel have a 30-day money-back guarantee from the original date of purchase if and only if the following is true:

    • Items must be in original packaging in new/unused condition.
    • Niche Snowboards is not responsible for lost packages. We highly recommend shipping with a carrier that offers tracking.
    • Purchaser  is responsible for shipping cost to return new/unused product
    • Mail returns require up to 14 business days to process.
    • Refunds will be given within 14 days of receipt of the returned merchandise.
    • Customers will be notified via email when the return has been processed
    • All return shipping charges must be prepaid. No C.O.D. will be accepted.
    • For defective product returns please reference our Warranty Policy.
    • Buying a board from a gear exchange / private individual makes return null and void.

    Send email request to info@nichesnowboards.com using the email title “Request RA.” If your exchange or return is approved, you will receive an email with additional instructions.

  • A refund request can be submitted within a month after the purchase is made.

  • In the case when the product and packaging are unopened and undamaged, you are eligible for a full refund.

    In the case when the packaging has been opened and the product has been used, you are not eligible for a refund.

    In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligible for a refund.

  • When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

  • When an order includes free shipping, only the cost of the return shipping is handled by the customer.

Shipping & Delivery

  • Domestic shipping can take up to 5 business days, foreign shipping could take up to 14 business days. Niche Snowboards offers multiple shipping options to fit your needs and ensures our customer care team applies top notch procedures to get your items in route as quickly as possible. Please contact us with any questions or concerns regarding cancels, updates, rush orders, etc!

    • Orders will be processed and  shipped within 24-48 hours
    • Orders placed on Saturday, Sunday or US Holidays will be fulfilled within 24-48 hours from the following business day
    • If expedited shipping is required, please contact us via email; info@nichesnowboards.com 
    • Exceptions and delays may occur during peak shipping times
    • Please make sure during checkout you are shipping your items to a secure location  
    • Tracking is sent by email once your package is out for delivery 
    • We are not liable for lost or stolen packages

  • Shipping rates can vary depending on your region and are calculated at checkout, but below are some loose estimates.

    Standard Ground (U.S. Only): 

    • Apparel: $9.99 
    • Snowboards: $26.95 
    • Other (stickers, art prints, etc.): $3 

    International  

    Niche ships internationally to Canada, Europe, Asia, and Australia/NZ. Total checkout price including shipping and taxes are in USD. Please include your phone number to ensure delivery. Customer is responsible for all duties and fees.  

    CANADA 

    • Apparel: $39.95 
    • Snowboards: $99 
    • (Plus, Duties and Fees) 
    • Other (stickers, art prints, etc.): $10 

    EUROPE 

    • Apparel: $39.95 
    • Snowboards: $169 
    • Other (stickers, art prints, etc.): $10 

    ASIA 

    • Apparel: $39.95 
    • Snowboards: $169 
    • Other (stickers, art prints, etc.): $10 

    AUSTRALIA 

    • Apparel: $39.95 
    • Snowboards: $169 
    • Other (stickers, art prints, etc.): $10 

    Note: We cannot ship to Canadian P.O. boxes. If you are not able to accept packages from a specific carrier, please add a note to your order or contact us. 

    (Delivery is not guaranteed and is subject to delays by carriers, inclement weather, and U.S. holidays. Carriers may vary depending on shipping type and destination.) 

  • Occasionally and for certain smaller items, yes. Shipping costs will be calculated and shown in the cart.

  • Yes, we ship our products all over the globe.

    Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

  • A full list of all of our shipping areas can be found here.

    If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.

Payments & Safety

  • All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

  • Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

    Learn more about our store's safe checkout experience (powered by Shopify) here.

  • For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

  • We accept payments from major credit card companies like Visa, Mastercard, and American Express.